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1780 Pierre Pl, Apex, NC 27502, US

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FAQs

FAQ'S

Frequently Asked
Questions

At Cardinal Transport, we understand that you may have questions regarding our Non-Emergency Medical Transportation (NEMT) services. Below, we've provided answers to some of the most common inquiries. If you have any other questions or need more information, please don’t hesitate to reach out to our team. We’re here to help ensure your transportation experience is as smooth and comfortable as possible.

FAQ
Contact us (800) 788-3446

Will the driver wait during my appointment?

Usually our drivers will not wait and will come back to pick you up on your requested time or when you call. But if requested, for additional wait time fee our drivers can wait on-site to assist with check-in and check-out.

Can a family member or caregiver ride along?

Absolutely. We allow one companion or caregiver to accompany you at no extra charge. Every additional person will be charged $25 for entire trip

MY HOUSE OR APARTMENT HAS STAIRS/STEPS INSIDE AND OR OUTSIDE, CAN YOU STILL TRANSPORT ME?

If we know the weight of the customer and how many stairs or steps we will be faced with before we arrive, we can handle stairs and steps. We have portable ramps we can bring for an additional charge that can handle up to 4 steps.

WILL MY INSURANCE PAY FOR MY TRANSPORTATION?

Non Emergency transport services are not routinely a covered benefit through most private insurance companies. We require that customers pay at the time of service then work with your insurance company toward your reimbursement if there is a benefit. We will gladly mail you a paid invoice or another form of proof of transport to aid you in getting reimbursed.

NC Medicaid does cover non emergency medical transport and must be scheduled through the appropriate broker.

What types of appointments can I use NEMT for?

When Can You Use NEMT Services? Non-Emergency Medical Transportation (NEMT) isn’t just for doctor’s visits — it’s designed to support your overall well-being and independence. You can use NEMT for a variety of scheduled and essential trips, including: - Doctor’s appointments and follow-up care - Dialysis treatments - Physical therapy sessions - Same-day outpatient procedures - Dental care and vision appointments - Getting out for fun and social activities - Shopping trips and errands - Visiting home from a care facility - Attending family gatherings or community events Whether it’s for your health, daily needs, or simply staying connected, NEMT offers safe, reliable transportation to help you live fully and independently.

What is NEMT?

NEMT stands for Non-Emergency Medical Transportation. It provides transportation to individuals who need assistance getting to and from medical appointments but do not require emergency care.